Fine Print

  1. Gratuity is optional but not included in our posted rates. If it’s not given to the driver, or requested via email or text, it will not be added.

  2. Hourly Hires have a 3 hour minimum – 5 hours during Prom season.

  3. One Way Trips have a $50 minimum fee. Any trip inside of 12 miles for a Sedan (or 8 miles for an SUV) will have that charge.  The exception to this is Airport transfers which carry a $75 minimum.

  4. One Way Trips UNDER $150 are billed at the hourly rate when that rate is  GREATER THAN the Per Mile rate. (Eg., an 15 mile trip takes 1 full hour due to additional stops and wait time. Charge is $75 for the hour rather than $60 for the distance).

  5. One Way Trips OVER $150 are billed at the hourly rate when that rate is LESS THAN the Per Mile rate. Such trips carry a 2 hour minimum. (Eg., a non-stop drive to Houston is billed at 8 hours rather than 265 miles which saves you 30% on the trip).

  6. Hourly Hires for One Way Trips are measured from Garage to Garage (i.e., round trip for the driver).

  7. Reimbursements are expenses incurred while providing service and may be charged or waived at our discretion. Reimbursements may include unavoidable tolls, parking passes, requested amenities (Champagne/Beer/Flowers/Chocolates), damage to the vehicle, fines for littering from a moving vehicle, and more.

  8. For trips scheduled more than 1 day in advance, cancellation must be done 24 hours prior to the appointment. Canceling the same day will incur a fee of 20% of the trip or $40, whichever is greater. Canceling after the driver has been dispatched or arrived on site will be 50% of the trip or $100, whichever is greater, but will not exceed 100% of the scheduled trip.

  9. Cancellations for trips scheduled the same day must be done 2 hours prior to the appointment. Within 2 hours a fee of 20% or $40 will apply, whichever is greater. After the driver has been dispatched or arrived on site, a 50% or $100 fee will apply, whichever is greater, but will not exceed 100% of the scheduled trip.

  10. We reserve the right to either uphold these policies or to waive them in your favor when it is prudent to do so.