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    Is Gratuity Included?

    The answer, in the fewest words possible, is “no.” But it’s not required either. Let me share a story that might shed some light on the ambiguous art of tipping your chauffeur. When I was a hotel bellman we worked for $5/hour plus any tips we could get from the hotel guests. This pay plan led to two basic strategies […]

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    My Service Philosophy

    In my experience, the best service comes from people who are handsomely rewarded for the outcome they produce. That’s why I and my drivers are all empowered and encouraged to win direct repeat business from within the company’s clientele. Unlike other companies who force you to communicate only through the office then assign rides to employee drivers randomly, each member […]